Chat ID: 5265498. Question: Provider: Bluehost - My Domain is: "secretareaofvipquality.net" inquiry about site gone missing 1:22:50pmNathan
Hello! Thank you for contacting support! Please keep in mind I assist several customers at once. Thank you for your patience. Can I please have the last four characters of your main cpanel password to verify ownership of the account?
1:22:31pmalex
hi Nathan, it's not my account - that's a site I wanted to ask about
1:24:00pmNathan
Okay, I understand. I can answer very basic questions about our service without validating.
1:23:31pmalex
thanks
1:24:13pmNathan
So if you have any general questions, I'm more than happy to answer them.
1:23:55pmalex
The site hosted a community forum, and very recently it suddenly disappeared
1:24:22pmalex
we (the people from the community) have been hoping to archive it for historical purposes and I was wondering if you could help at all
1:24:40pmalex
we haven't been able to reach or contact the old admin, and archive.org only has a small part of the site
1:26:15pmNathan
I'm sorry, there isn't a way for me to be able to work with the account at all since you aren't the owner. I'm sorry about that.
1:26:37pmalex
okay, sorry for taking up your time on this. Is there any information you could give me? and would it be possible for you to relay to the admin a message about archival?
1:29:06pmNathan
No worries. And no, I couldn't contact the admin for you. I'm sorry about that.
1:28:36pmalex
OK
1:29:27pmNathan
There isn't anything that I can tell you as to why the account is down. I'm very limited without account validation.
1:29:32pmNathan
Sorry about that.
1:29:01pmalex
I understand
1:29:07pmalex
Lastly, We believe the site may have gone down due to him not paying his bills
1:29:23pmalex
We would be happy to pay it, if it enabled us to access the site again
1:30:30pmNathan
Thank you for being understanding. That very well may be the case.
alex
is there any way we could pay his bill for him so that the site would come back?
1:37:11pmNathan
Perhaps. Through I'm not sure as it's an issue having to do with Domainsalsa.com LLC
1:37:23pmNathan
You could contact them and ask them to re-establish the DNS.
1:37:21pmalex
Interesting!
1:39:39pmNathan
I do see that the domain has been paid up through 2016, so they would be the best place to take a look at since there is an issue with the DNS.
1:39:57pmalex
I'll look into that thank you, - so is the content still hosted, just the DNS is not? would it be possible to access the site by IP address at the moment?
1:41:41pmNathan
I'm not sure. There isn't any IP address that the website leads to.
1:42:01pmalex
ok, thank you very much for you time and helping me!
1:42:52pmNathan
No problem at all. Any other questions for me today?
1:42:26pmalex
is there anything else you could tell me that might help me access the site?
1:43:20pmNathan
No, that should be about it.
1:42:49pmalex
ok, goodbye! have a nice day
1:43:34pmNathan
Have a wonderful day! There's a one question survey about my service at the end. You can also save this chat as a transcript to an email. Let me get you right over to that.